FREQUENTLY ASKED QUESTIONS
At Master Gem Jewels, we strive to provide accurate representations of our products. The images displayed on our website are taken from actual items in our collection. However, due to variations in lighting, screen settings, and the natural characteristics of materials, there may be slight differences in color and appearance. We ensure that each product meets our high-quality standards, and if you have any specific concerns or questions about a particular item, our customer service team is here to assist you.
You can view your sales receipt by logging into your account on our website. Once logged in, navigate to the "Order History" section, where you can find details of your recent purchases. Each order will have an option to view or download the receipt. If you placed your order as a guest, please check your email for the receipt sent to you at the time of purchase. If you need further assistance, feel free to contact our customer service team.
To return an item, please contact our customer service team within 30 days of receiving your order. We’ll provide you with instructions and a Return Authorization number. Ensure the item is in its original condition and packaging before sending it back. Once we receive and inspect the return, we will process your refund.
We strive to keep our inventory updated and restock popular items whenever possible. If an item is marked as “out of stock,” you can sign up for restock notifications on the product page, and we will inform you via email when it becomes available again. For specific inquiries about restocking or to check the availability of a particular item, feel free to contact our customer service team.
We offer shipping to a variety of locations. You can ship your order to addresses within all the countries usually in USA, Canada, India. During the checkout process, you can select your shipping address or enter a new one. If you have any questions about shipping options or availability to your specific location, please contact our customer service team for assistance.