At Master Gem Jewels (MGJ), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. This Return Policy outlines the conditions under which returns and exchanges can be made.
We accept returns on unworn, undamaged items within 5 days of receipt. To initiate a return, please contact our customer service team at mastergemjewels@gmail.com or +91 91069 26669. Provide your order number and reason for the return, and we will guide you through the process.
Items must be returned in their original packaging, including all tags, boxes, and accessories. Any item that shows signs of wear or is not in its original condition will not be eligible for a return. Please ensure that the returned items are securely packaged to prevent damage during transit.
Refunds will be processed within 5 days of receiving the returned item. The refund will be issued to the original payment method used at the time of purchase. Please note that shipping fees are non-refundable, and you will be responsible for return shipping costs unless the return is due to an error on our part.
In the case of exchanges, please contact us within the same return window to discuss your options. We will assist you in exchanging the item for a different size or style, subject to availability.
If you received a damaged or defective item, please notify us within 5 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.
This Return Policy applies only to purchases made directly through our website. If you purchased our products through a third-party retailer, please refer to their return policy.
Thank you for shopping with Master Gem Jewels! We appreciate your business and are here to assist you with any questions or concerns.
